Case studies

Growth teams that stopped leaking.

Ten businesses. For each one: the starting problem, what Diligent found, what it executed, the result, and what the system learned.

Education · Pune, India

Brightpath Academy

From lead volume to qualified enquiries.

4,200 Meta leads a month, but counsellors reached fewer than 40% within a day.

2.6x

qualified enquiries

-38%

Cost per enrolled student

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Healthcare · Houston, USA

Cedarline Clinics

Faster follow-up and better appointment booking.

Enquiries from Google and Instagram waited 4 hours for a call back. Half never booked.

3.1x

booked appointments

52 sec

First response, from 4 hours

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Real estate · Munich, Germany

Site visits, not form fills.

Plenty of leads, very few site visits, and the sales team stopped trusting marketing.

+64%

site visits

-45%

Spend on junk leads

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D2C beauty · Mumbai, India

Repeat revenue from customers who already loved the product.

Growth depended on new customers from Meta while past buyers were ignored.

41%

revenue from repeat buyers

18%

Repeat share of revenue before

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Fintech · Gurgaon, India

Cost per approved loan, not cost per lead.

Cheap leads looked great on Meta and failed at credit checks.

-33%

cost per approved loan

1/3

Lower cost per approved loan

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B2B SaaS · Berlin, Germany

Demo requests that sales actually wanted.

Demo requests were rising but sales accepted fewer than one in four.

2.2x

sales-accepted demos

Same

Ad spend

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Automotive · Hamburg, Germany

Test drives booked from WhatsApp.

Showroom leads were called back the next day, after they had visited a rival.

+58%

test drives booked

4.7

Rating, up from 4.2

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Hospitality · Goa, India

The Juniper Stay

Direct bookings over marketplace commissions.

Most bookings came through marketplaces at 18% commission.

+72%

direct bookings

4.8

Rating, up from 4.3

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Fitness · Austin, USA

Pulse Fitness Co.

Win back members who went quiet.

Hundreds of members lapsed every quarter without anyone noticing.

1,140

members reactivated

6 mo

To reactivate them

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Dental · Denver, USA

Meridian Dental

Chosen in AI answers and on Maps.

New patients picked the practice with more reviews, even when it was further away.

3.4x

AI answer mentions

212

New reviews in four months

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Free lead-leak diagnosis

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Where your leads come from, where they leak, and the first moves to make.

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