- Company
- Motorvale
- Industry
- Automotive
- Region
- Hamburg, Germany
- Run by
- Conversion, Reputation
Showroom leads were called back the next day, after they had visited a rival.
Diligent connected Conversion and Reputation to the same record of spend, leads, conversations, and closed sales, so every move could be judged on customers, not clicks.
The challenge
Showroom leads were called back the next day, after they had visited a rival.
What the team found: Most enquiries arrived after work hours, when the showroom was closed.
What the team did
Echo books test drives on WhatsApp in minutes and confirms the car is available. Rhea asks every buyer for a review after delivery.
- EchoLead conversion lead
- RheaReputation manager
The result
Test drives up 58%, rating from 4.2 to 4.7.
What the system learned: Offering a home test drive doubles bookings for SUV enquiries.
“Test drives get booked while the customer is still excited. Our showroom is busier on Mondays now.”
Omar HaddadGeneral Manager, Motorvale