Skip to content
All case studies
Hospitality · Goa, India

Direct bookings over marketplace commissions.

Direct bookings up 72%, rating from 4.3 to 4.8.

direct bookings
+72%
Rating, up from 4.3
4.8
India
Goa
Company
The Juniper Stay
Industry
Hospitality
Region
Goa, India
Run by
SEO & AEO, Reputation, Lifecycle

Most bookings came through marketplaces at 18% commission.

Diligent connected SEO & AEO, Reputation and Lifecycle to the same record of spend, leads, conversations, and closed sales, so every move could be judged on customers, not clicks.

The Juniper Stay

The challenge

Most bookings came through marketplaces at 18% commission.

What the team found: Guests searched the property name, then booked elsewhere because the site ranked below the marketplaces.

What the team did

Atlas rebuilt the site to answer guest questions and appear in AI travel answers. Rhea lifted the review rating. Luna invites past guests back each season.

  • AtlasSearch & AI answers lead
  • LunaLifecycle manager
  • RheaReputation manager

The result

Direct bookings up 72%, rating from 4.3 to 4.8.

What the system learned: Pages that answer "is it good for families" win the most AI answer mentions.

“Guests find us directly now, and they arrive having read our reviews.”
Lena FernandesOwner, The Juniper Stay
Next case studyPulse Fitness Co.: Win back members who went quiet
Free lead-leak diagnosis

See what your growth team would fix first.

Book a 30-minute discovery call and get a custom diagnosis of how Diligent would improve acquisition, conversion, follow-up, and measurement for your business.

Diligent

Discovery call

Where your leads come from, where they leak, and the first moves to make.

  • 30m
  • Google Meet
  • Your time zone

 

SunMonTueWedThuFriSat

Continue