- Company
- Cedarline Clinics
- Industry
- Healthcare
- Region
- Houston, USA
- Run by
- Conversion, Lifecycle
Enquiries from Google and Instagram waited 4 hours for a call back. Half never booked.
Diligent connected Conversion and Lifecycle to the same record of spend, leads, conversations, and closed sales, so every move could be judged on customers, not clicks.
The challenge
Enquiries from Google and Instagram waited 4 hours for a call back. Half never booked.
What the team found: Evening enquiries converted at a third of the daytime rate because nobody answered after 7 pm.
What the team did
Echo answers around the clock and books slots straight into the clinic calendar. Luna sends reminders that cut no-shows.
- EchoLead conversion lead
- LunaLifecycle manager
The result
Booked appointments up 3.1x, first response from 4 hours to 52 seconds.
What the system learned: Offering two specific slots books more patients than sending a calendar link.
“Patients who enquire at 10 pm now have an appointment by 10:01. That alone changed our month.”
Dr. Rahul MenonFounder, Cedarline Clinics